About Us

Melrose Jewelers is the nation's leading online retailer of Rolex and other luxury wristwatches. Founded in 2004, we operate retail websites in the United States, Canada, the United Kingdom, continental Europe, Latin America, Asia, and the Middle East, and ship thousands of watches per year to customers all over the world. Feel free to call us toll free at 888-574-1250 or email us at inquiries@melrosejewelers.com, where our knowledgeable customer service team is ready to answer any questions you may have regarding our products or company.

Melrose Jewelers was founded on one simple premise: buying a Rolex shouldn't be mysterious or complicated. We provide our customers with low, no-haggle prices on luxury wristwatches that have been meticulously restored to original factory specifications both internally and externally. As one of the largest online retailers of both men's and women's pre-owned Rolex watches in the world, we've gained the attention of Forbes and Business Week, and our comprehensive Rolex Education section is used by both customers and Rolex technicians alike. At Melrose Jewelers, our master watchmakers each have, on average, over twenty years of experience importing, restoring, and retailing luxury timepieces. Every watch we sell is in excellent cosmetic and mechanical condition and comes restored to "showroom" mint condition. All of our watches undergo a comprehensive restoration process so your watch will look, feel, and function exactly like a brand new watch. Our watches also come with an independent authentication and appraisal by the Associated International Gemological Laboratory (AIGL) and a comprehensive three-part warranty, including:

A Two-Year Warranty on functionality: While it is rare that a watch would need repair due to our stringent overhaul and servicing prior to shipping, if for any reason your watch stops functioning as it should during the course of normal use, you can ship it back to us overnight, at our cost, and we will repair or replace it for free.

A Lifetime Authenticity Guarantee: Your Rolex watch is guaranteed to be genuine for the life of the watch. If for whatever reason you ever find it to be otherwise, you can return it for a full refund, or exchange, forever.

A Return/Exchange Policy: We ensure that you will receive your watch as pictured and as described on our website. If not, you can return it for a full refund or exchange.

We want you to be completely satisfied with your purchase from Melrose Jewelers and offer a comprehensive warranty on our watches because we are confident in the quality of the products we ship. For comprehensive information about our warranty, please visit our Warranty page.

Melrose Jewelers is a respected member of the watch industry and proud member of the Gemological Institute of America (GIA) and the Jeweler's Vigilance Committee (JVC). Melrose Jewelers uses only conflict-free diamonds imported through the Kimberley Process—as signed into law in 2003.

Warranty, Authenticity Guarantee, and Return Policy

Every Rolex watch from Melrose Jewelers comes with a comprehensive
three-part warranty, include the following:

• Two-Year Warranty
• Lifetime Authenticity Guarantee
• Return/Exchange Policy

Two-Year Warranty

Melrose Jewelers is one of the largest online retailers of both men's and women's pre-owned Rolex watches in the world. All of our watches are adjusted for timing prior to shipment and must pass stringent tests to meet over 50 additional quality specifications (e.g. case luster, band tightness, crystal gloss, diamond color/clarity, etc.). Each watch goes through a five-hour polishing and timing-adjustment process in order to meet or exceed factory chronometer specifications. As a result, your watch is warranted to be free of any manufacturing or assembly defects for two years unless otherwise noted on the product page. Our comprehensive warranty covers the functionality of the watch's movement. It excludes damages which arise due to normal wear and tear, including to the band, case, crystal, hands, and/or clasp of your watch, as well as those resulting from negligence. In most cases, if you purchased a watch from us and incur excessive wear and tear or damage to the exterior of your watch, we can either suggest or provide repair services or components for your watch at our wholesale cost, even beyond the two-year warranty.

Please note: while NEW Rolex watches are guaranteed to be waterproof for one year when purchased directly from a Rolex dealer, after this period there is no way to absolutely ensure that your watch will be 100% waterproof. Pre-owned Rolex and Rolex subsidiary watches are not "waterproof" and, thus, our warranty does not cover water damage—including crystal fogginess or movement damage. We recommend that customers treat their watches as "water resistant" and do not expose their watches to an amount of water more than a small splash from washing their hands. This policy is commonplace across pre-owned Rolex watch retailers.

Lifetime Authenticity Guarantee

Please Note: Due to Rolex, S.A.'s sales policies, Rolex authorized retail dealers are prohibited from providing verification of pre-owned Rolex watches with diamond or other additions. Hence, if seeking third party verification of your Rolex, we strongly recommend you seek the advice of an independent high-end "watchmaker" or "watch repair" shop as can be found under "Jewelry & Watch Repair" in your local yellow pages.

Upon receipt, each of our watches is inspected for authenticity by our expert watchmakers. In addition, each watch we ship comes with a full, independent authentication and appraisal from the Associated International Gemological Laboratory (AIGL), verifying its authenticity and estimated (new) retail replacement value. Because there is no clear-cut metric for valuing preowned watches, it is industry standard to use a valuation based on new factory models.

Our watches are guaranteed to have genuine Rolex watch components as follow:

All of our Datejust, President, and Super President models have original Rolex components including the case, caseback, movement parts (100+ pieces), and crown winder, unless otherwise noted in the product description. Each of our watches comes with a brand new Italian-made 18k gold, 18k gold & stainless steel, or other material replacement bracelet, as specific in the product description on our website, unless otherwise noted. The reason we replace the original bands is because they often become very loose over time and need to be replaced, on average, every seven to ten years with normal wear. Melrose Jeweler’s outfits your Rolex with a new, high-quality bracelet that exceeds industry quality standards.

Please note: all natural diamonds on our watches are custom additions, as diamonds are very seldom sold independently by Rolex. All dials are original Rolex dials that have been refinished. Unless noted in the product description, all crystals are higher-quality aftermarket scratch-proof sapphire conversion replacements of the original non-scratch-resistant acrylic crystals. In addition, certain disposable/replaceable components (such as gaskets, hands, or band pins) may or may not be original depending on their condition and availability. For your convenience, we offer you a Lifetime Authenticity Guarantee; whether it is a month or years after your purchase, you are welcome to have your watch authenticated as genuine or return it for a full refund. In order to verify your Rolex manufacturer's information, you may view its serial number, model number, case back ID, and movement signature (the four primary verification methods used by professionals) by looking between its bottom lugs and top lugs (where the band connects to the case), and by opening the watch's case back. If you are ever told that your watch is not authentic, ask if the individual or store performed these four verification tests, as these are among the only "full-proof" verification methods. (Please keep in mind that authenticity is a top priority for us. We are able to guarantee our watches are authentic because we only source our watches from reputable professional buying partners, inspect our watches in-house, and have them independently appraised.) If you are ever told by a watchmaker or jeweler that your watch does not contain Rolex components as stated above and would like to invoke our Lifetime Authenticity Guarantee, simply present a watchmaker or jeweler with your watch as well as the appraisal from the AIGL, and obtain and fax to us, on the industry professional’s letterhead, proof of a full inspection showing that any of the four areas described above are non-Rolex. We will then immediately issue you a replacement or refund, and you can return the watch to us according to the instructions specified below.

Return/Exchange Policy

As the leading online retailer of pre-owned Rolex watches, Melrose Jewelers continues to provide the best value to customers in the marketplace. All of our watches have been completely serviced, always ship in “showroom” mint condition, and are guaranteed to be scratch and blemish-free. Our Return/Exchange Policy ensures that, if your watch is not as pictured and as described, you may exchange it or return it for a full refund within three business days from the date you received your watch. In addition to this three-day inspection period, we also offer a 10-day exchange period; if you are not satisfied with your purchase, we will happily exchange your timepiece for another watch of equal value within 10 days from the date you received your watch.

Please note: our Lifetime Authenticity Guarantee supersedes the three-day inspection period and the 10-day exchange period, offering you an unconditional opportunity to have your watch authenticated, at any time over the life of the watch, for the genuine components listed. Outside of our Return/Exchange Policy, we will still honor reasonable requests for exchanges and/or upgrades, at our discretion, for an extended period of time after purchase.

Upon receipt, if you believe your watch is not as pictured and as described, please immediately review the item description of the watch on our website, in addition to the Lifetime Authenticity Guarantee above. If there is any discrepancy, please notify us within three business days of the date you received your watch and, according to our Return/Exchange Policy, we will issue you a refund or replacement at your discretion. Please feel free to call us to discuss our policy further.

Customer Service Inquiries:
When contacting us with your inquiries, we are typically able to respond within 24 hours, and our turnaround time for warranty repairs is generally only 2 to 3 business days from the date of delivery—not 6 to 8 weeks as is common with many watch manufacturers. Please be patient when contacting us and we will do our very best to promptly meet your requests for returns, exchanges, and/or warranty repairs. You may contact us at any one of the phone numbers listed on the Contact Us page of our website.

Prior to returning any item, you must notify us of your intent and reason(s) for the return. Any merchandise that is returned will be thoroughly inspected and must be in "Unused Condition." Unused Condition means that there are no scratches or blemishes, that the watch does not show any signs of wear and tear, and that the item has not been sized or altered in any way. We cannot accept the return of an item with any indication that it has been used. Please be sure to include with your return any and all documentation that you received with the product; returns will not be honored without all accompanying documentation and original packaging. All returns also require the request of a Return Merchandise Authorization (RMA). An RMA may be obtained by contacting us via telephone at any of the phone numbers listed on our website.

Melrose Jewelers is not responsible for any loss or damage to merchandise or packaging while in transit to our offices. Any loss or damage during shipping for a returned or exchanged item must be recovered from the shipping carrier used to send the package. All packages sent back to our offices should be insured, with the carrier used, for the full value of the item to protect against loss or damage.

Cancellations:
Customers must alert us of order cancellations by 4 PM Pacific Time on the same day the order was placed. Please do not refuse the delivery of any item, as this might lead to an uninsured return and a risk of loss or theft.

Special Orders:
Please note that custom orders are not eligible for returns. However, we do want you to be completely satisfied with your purchase and, accordingly, we may be able to exchange or upgrade your purchase at our discretion.

Special/custom orders include:

• Any changes to watch configurations, including:
  • Changes to bezel size or style
  • Changes to dial color or style
  • Changes to band size or style
• Any models not currently listed on our website